Frequently Asked Questions

If you have any questions or comments we would be more than happy to answer them for you.

Email: info@trekwatches.com

Phone: 864-993-1206 M-F 10am to 5pm EST

Address: 217 Pine Crest Drive Lot #5, Moncks Corner, SC 29461, U.S.

We respond within 24 business hours.

Our watches have a one year warranty for any manufacturing defects but not for normal wear and tear as well as any damages done through accident. 

Our watches are crafted from solid precious metals because of their durability and recyclability. We re-use the waste materials of our design and production processes. All of the raw precious metals we use are made from recycled material, purchased from green certified refineries that meet the highest standards for ethical sourcing and minimal environmental impact. We also recycle all of our scraps generated in the development and production process of our watches. We use premium, hand sewn, soft but durable genuine leather.

Creating our watches in the USA in-house and with small independent producers is an incredibly important aspect of our philosophy. It not only allows us to work closely with the artisans fabricating the watches, but it also enables us to deliver handmade pieces to order - keeping a close eye on quality, which we wouldn’t be able to do if we were shipping them from overseas. More importantly, as an American company we want to support other creatives, namely other jewellers, CAD artists, and US-based suppliers to the industry. Our watches requires precision in fabrication, and that means skilled work from talented individuals. A history of quality craftsmanship is part of the American tradition and has in recent history been in danger of being lost forever in various industries.  Even though we’re small, we’re a company creating new products and we want to be part of supporting the revival of that tradition as well as supporting other small businesses.

We’re grounded in a belief that magnificence lies in elegance, not ostentation. Pursuing sophistication in the unexpected, we create thoughtfully designed pieces that are unique, yet crafted to be versatile and cherished for years.  With aesthetic influences hailing from mid-century architecture and ancient goldsmithing to minimalist art and sculpture, ourentire  collection explores the marriage of daring dichotomies—earthy and modern, streamlined and textured, restrained and sexy, delicate and strong.

We can ship anywhere in the world but rates vary according to distance. We use UPS and Federal Express, depending on the destination country.  Please contact us for specific rates.

Absolutely, you will be notified via email or phone (whichever you've selected at checkout) once your order ships. You will be able to track it throughout it's journey to you!

Once receiving your order it takes one to two business days to process and package and then your item is shipped out and it can take from three to seven business days to arrive depending on the distance.

We offer free global shipping on all orders.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. *** (Required)

COMPLETE THESE EASY STEPS TO RETURN YOUR ITEM

1. Make sure the item has never been worn, still has tags and in original packaging if not will not be eligible.

2. Contact us at info@trekwatches.com and provide us with an email address to send a return label. 

3. Print return label and mail back to our Trek Watches headquarters. 

4. Once we receive the returned item and we verify it meets our return item requirements we will issue a refund by the same payment method in which it was paid within three business days of us receiving it. 

Please remember process times vary for your bank or credit card company to process and post the refund back to you. 

 Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@trekwatches.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Once we receive the returned item and we verify it meets our return item requirements we will issue a refund by the same payment method in which it was paid within three business days of us receiving it. 

Please remember process times vary for your bank or credit card company to process and post the refund back to you. 

 Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@trekwatches.com.